FAQS

 

1. What forms of payment can we accept?

We accept paypal and all major credit or debit cards. 

2. Who can I contact about my order?

Customer service is extremely important to us. If you have any questions for us regarding your order, please do not hesitate to contact us here.

3. What is the quality of the prints?

We have very high professional standards and our printer only uses archive quality paper. 12 x 8 prints are mounted to a white/cream surround at no extra charge. Larger prints are supplied unmounted. Please go to print details for more information. 

4. How Long does delivery take?

Depending on stock, please allow up to 15 working days for delivery. We strive to deliver prints to our customers within the shortest possible time frame. As soon as you place an order, a notification is issued to the appropriate photographer so we can proceed with your order.

5. What is Picture Ireland's return policy?

We want you to love our products and enjoy your experience shopping with us. If you change your mind about your purchase, you may return the product, subject to the following conditions :

1. Items must be returned within 14 days of delivery

2. You must provide your full name and address

3. The returned items must be in unused and resalable condition 

If you request a refund, the purchase price (excluding shipping charges) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets conditions 1-3 above. 

6. What are the print sizes available on this website ?

We offer prints ranging in size from 5" x 7" all the way to 30" x 20". Please note that photo size (relative to white borders) may vary slightly from that specified on the website, depending on the aspect ratio of the image and the thickness of the border. If you need the exact dimensions of a piece confirmed, contact us here